V\u00ed nh\u01b0 thay v\u00ec m\u1eafng m\u1ecf khi t\u00f4i d\u00e0nh qu\u00e1 nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 l\u00e0m m\u1ea5y th\u1ee9 linh tinh, ba t\u00f4i s\u1ebd n\u00f3i: \u201c ba th\u1ea5y con l\u00e0m nh\u01b0 th\u1ebf l\u00e0 r\u1ea5t s\u00e1ng t\u1ea1o, nh\u01b0ng nh\u1eefng vi\u1ec7c \u0111\u1ea5y \u1ea3nh h\u01b0\u1edfng th\u1eddi gian h\u1ecdc t\u1eadp c\u1ee7a con qu\u00e1, ba tin l\u00e0 con c\u00f3 th\u1ec3 s\u1eafp x\u1ebfp th\u1eddi gian t\u1ed1t h\u01a1n\u201d. Qu\u00e0o! Ph\u1ea3i n\u00f3i l\u00e0 ban \u0111\u1ea7u, l\u1eddi g\u00f3p \u00fd kh\u00e9o l\u00e9o n\u00e0y r\u1ea5t hi\u1ec7u qu\u1ea3 v\u1edbi t\u00f4i. Nh\u01b0ng c\u0169ng r\u1ea5t nhanh sau \u0111\u00f3 n\u00f3 \u0111\u00e3 m\u1ea5t t\u00e1c d\u1ee5ng. Khi ba t\u00f4i khen b\u1ea5t k\u1ef3 \u0111i\u1ec1u g\u00ec, t\u00f4i b\u1eaft \u0111\u1ea7u c\u1ea3nh gi\u00e1c v\u1edbi ch\u00fang v\u00e0 h\u1ecfi ngay : \u201cNh\u01b0ng? Nh\u01b0ng sao h\u1ea3 ba? Lu\u00f4n c\u00f3 v\u1ebf NH\u01afNG m\u00e0?\u201d.<\/p>\n\n\n\n
Sau n\u00e0y khi tr\u1edf th\u00e0nh m\u1eb9, v\u00ec t\u00f2 m\u00f2 – t\u00f4i c\u0169ng c\u1ed1 th\u1eed s\u1eed d\u1ee5ng l\u1ea1i k\u1ef9 thu\u1eadt g\u00f3p \u00fd n\u00e0y v\u1edbi con m\u00ecnh. Ti\u1ebfc l\u00e0 n\u00f3 c\u0169ng KH\u00d4NG \u0111em l\u1ea1i hi\u1ec7u qu\u1ea3 v\u1edbi ch\u00fang – gi\u1ed1ng y nh\u01b0 t\u00f4i ng\u00e0y b\u00e9.<\/p>\n\n\n\n
V\u00e2ng, ch\u1eafc h\u1eb3n b\u1ea1n \u0111\u00e3 nghe ai \u0111\u00f3 n\u00f3i v\u1edbi b\u1ea1n ki\u1ec3u n\u00e0y, \u0111\u00f3 ch\u00ednh l\u00e0 \u201ck\u1ef9 thu\u1eadt g\u00f3p \u00fd b\u00e1nh sandwich\u201d. V\u1ec1 c\u01a1 b\u1ea3n th\u00ec k\u1ef9 thu\u1eadt n\u00e0y c\u00f3 t\u00ean nh\u01b0 v\u1eady v\u00ec n\u00f3 nh\u01b0 3 l\u1edbp b\u00e1nh k\u1eb9p: khen tr\u01b0\u1edbc, g\u00f3p \u00fd gi\u1eefa, khen cu\u1ed1i. N\u00f3 ra \u0111\u1eddi v\u00e0o nh\u1eefng n\u0103m 1940, v\u00e0 t\u1edbi kho\u1ea3ng 1980 th\u00ec ph\u1ed5 bi\u1ebfn m\u1ea1nh nh\u01b0 m\u1ed9t m\u1eb9o th\u1ef1c h\u00e0nh trong c\u00e1c ng\u00e0nh \u0111\u00e0o t\u1ea1o giao ti\u1ebfp, qu\u1ea3n tr\u1ecb t\u1ea1i M\u1ef9. V\u1ec1 t\u00ednh hi\u1ec7u qu\u1ea3 c\u1ee7a n\u00f3 th\u00ec v\u1eabn lu\u00f4n l\u00e0 tranh c\u00e3i, nh\u01b0ng v\u1edbi t\u00f4i th\u00ec kh\u00f4ng c\u00f3 g\u00ec \u0111\u1ec3 tranh c\u00e3i, n\u00f3 kh\u00f4ng hi\u1ec7u qu\u1ea3 !<\/p>\n\n\n\n
![\"\u274c\"](\"https:\/\/static.xx.fbcdn.net\/images\/emoji.php\/v9\/t5e\/2\/16\/274c.png\")
H\u00e3y c\u00f9ng xem x\u00e9t k\u1ef9 nh\u1eefng h\u1ea1n ch\u1ebf c\u1ee7a \u201ck\u1ef9 thu\u1eadt g\u00f3p \u00fd sandwich\u201d nh\u00e9:<\/h2>\n\n\n\n
1. Ng\u01b0\u1eddi nghe bi\u1ebft tr\u01b0\u1edbc \u0111\u01b0\u1ee3c k\u1ecbch b\u1ea3n. Ch\u1ec9 sau v\u00e0i l\u1ea7n \u201cl\u1ee1 \u0103n b\u00e1nh\u201d, ng\u01b0\u1eddi nghe s\u1ebd lu\u00f4n c\u1ea3nh gi\u00e1c khi v\u1eeba c\u1eafn \u201cl\u00e1t b\u00e1nh\u201d \u0111\u1ea7u (l\u1eddi khen) – n\u00f3 l\u00e0 c\u00e1i b\u1eaby cho \u201cnh\u00e2n \u0111\u1eafng\u201d (l\u1eddi g\u00f3p \u00fd). Khi \u0111\u1ed9ng c\u01a1 b\u1ecb nghi ng\u1edd, t\u00edn hi\u1ec7u tin c\u1eady s\u1ebd gi\u1ea3m ngay t\u1eeb \u0111\u1ea7u. Nh\u1eefng l\u1eddi khen th\u1eadt v\u1ec1 sau c\u0169ng kh\u00f4ng c\u00f2n gi\u00e1 tr\u1ecb.<\/p>\n\n\n\n
2. N\u00e3o b\u1ed9 ch\u00fang ta kh\u00f4ng \u01b0u ti\u00ean ph\u1ea7n gi\u1eefa. Nhi\u1ec1u nghi\u00ean c\u1ee9u t\u00e2m l\u00fd h\u1ecdc, t\u1eeb c\u1ee7a Ebbinghaus \u0111\u1ebfn th\u00ed nghi\u1ec7m kinh \u0111i\u1ec3n c\u1ee7a Murdock (1962) nh\u1ea5t qu\u00e1n cho th\u1ea5y n\u00e3o b\u1ed9 nh\u1edb m\u1edf \u0111\u1ea7u v\u00e0 k\u1ebft th\u00fac t\u1ed1t h\u01a1n kh\u1ed1i th\u00f4ng tin \u1edf gi\u1eefa. V\u1eady n\u00ean n\u1ebfu th\u00f4ng \u0111i\u1ec7p ch\u00ednh l\u1ea1i \u0111\u1eb7t \u1edf gi\u1eefa th\u00ec n\u00e3o b\u1ed9 th\u01b0\u1eddng ch\u1ec9 nh\u1edb 2 l\u1eddi khen \u0111\u1ea7u v\u00e0 cu\u1ed1i, c\u00f2n l\u1eddi g\u00f3p \u00fd \u1edf gi\u1eefa \u0111\u00e3 tr\u01b0\u1ee3t kh\u1ecfi tr\u00ed nh\u1edb.<\/p>\n\n\n\n
3. K\u00edch ho\u1ea1t s\u1ef1 ph\u1ea3n kh\u00e1ng. K\u1ef9 thu\u1eadt g\u00f3p \u00fd Sandwich v\u1ec1 b\u1ea3n ch\u1ea5t l\u00e0 mu\u1ed1n ng\u01b0\u1eddi kh\u00e1c l\u00e0m theo \u00fd m\u00ecnh m\u00e0 kh\u00f4ng c\u00f3 s\u1ef1 th\u1ea3o lu\u1eadn. V\u00ec th\u1ebf khi ng\u01b0\u1eddi nghe linh c\u1ea3m m\u00ecnh \u0111ang b\u1ecb \u201cthao t\u00fang\u201d b\u1edfi th\u1ee7 ph\u00e1p d\u1eabn d\u1eaft, bi\u1ebft l\u1eddi khen m\u1edf \u0111\u1ea7u ch\u1ec9 \u0111\u1ec3 l\u00f3t \u0111\u01b0\u1eddng cho ch\u1eef \u201cnh\u01b0ng\u2026\u201d, h\u1ecd s\u1ebd x\u00e2y d\u1ef1ng s\u1ef1 ph\u00f2ng th\u1ee7. T\u00e2m l\u00fd n\u00e0y g\u1ecdi l\u00e0 ph\u1ea3n \u1ee9ng ngh\u1ecbch: c\u00e0ng th\u1ea5y b\u1ecb \u00e9p, h\u1ecd c\u00e0ng mu\u1ed1n ph\u1ea3n kh\u00e1ng m\u00e0 kh\u00f4ng c\u1ea3m th\u1ea5y c\u1ea7n thay \u0111\u1ed5i g\u00ec.<\/p>\n\n\n\n
![\"\ud83d\udc49\"](\"https:\/\/static.xx.fbcdn.net\/images\/emoji.php\/v9\/tf0\/2\/16\/1f449.png\")
B\u1ea1n th\u1ea5y \u0111\u1ea5y, c\u00f3 l\u1ebd \u0111\u00e3 \u0111\u1ebfn l\u00fac b\u00e1nh sandwich c\u1ea7n \u201cb\u1ecf kh\u1ecfi menu\u201d. V\u00e0 c\u00f3 l\u1ebd ta c\u0169ng n\u00ean thay \u0111\u1ed5i suy ngh\u0129 v\u1ec1 nh\u1eefng l\u1eddi g\u00f3p \u00fd lu\u00f4n ph\u1ea3i b\u1ecdc \u0111\u01b0\u1eddng, r\u1eb1ng m\u1ed9t l\u1eddi g\u00f3p \u00fd ch\u00e2n th\u00e0nh l\u00e0 th\u00f4 l\u1ed7, r\u1eb1ng ch\u1ec9 b\u1eb1ng 1 l\u1eddi g\u00f3p \u00fd k\u1ef9 thu\u1eadt ng\u1eafn g\u1ecdn m\u00e0 ta c\u00f3 th\u1ec3 thay \u0111\u1ed5i \u0111\u01b0\u1ee3c h\u00e0nh vi \u1edf ng\u01b0\u1eddi kh\u00e1c.<\/p>\n\n\n\n
![\"\u2705\"](\"https:\/\/static.xx.fbcdn.net\/images\/emoji.php\/v9\/tb4\/2\/16\/2705.png\")
Thay v\u00e0o \u0111\u00f3, \u0111\u1ec3 g\u00f3p \u00fd hi\u1ec7u qu\u1ea3 b\u1ec1n v\u1eefng, d\u1ef1a v\u00e0o c\u00e1c ki\u1ebfn th\u1ee9c v\u1ec1 t\u00e2m l\u00fd h\u1ecdc giao ti\u1ebfp, t\u00f4i g\u1ee3i \u00fd t\u1edbi b\u1ea1n 5 b\u01b0\u1edbc nh\u01b0 sau:<\/h2>\n\n\n\n
1. \u0110\u01b0a ra l\u00fd do ch\u00e2n th\u00e0nh cho l\u1eddi g\u00f3p \u00fd: v\u00ec m\u1ee5c \u0111\u00edch chung.<\/p>\n\n\n\n
2. H\u1ecfi \u0111\u1ec3 trao quy\u1ec1n cho ng\u01b0\u1eddi nghe xem h\u1ecd mu\u1ed1n nghe \u0111i\u1ec1u g\u00ec tr\u01b0\u1edbc, gi\u00fap h\u1ecd chu\u1ea9n b\u1ecb t\u00e2m th\u1ebf v\u00e0 \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng.<\/p>\n\n\n\n
3. M\u00f4 t\u1ea3 r\u00f5 t\u00ecnh hu\u1ed1ng \u0111\u00e3 di\u1ec5n ra + h\u00e0nh vi c\u1ea7n c\u1ea3i thi\u1ec7n ( N\u00f3i h\u00e0nh vi, kh\u00f4ng ph\u00e1n x\u00e9t con ng\u01b0\u1eddi) + t\u00e1c \u0111\u1ed9ng c\u1ee7a h\u00e0nh vi \u0111\u00f3 th\u1ebf n\u00e0o t\u1edbi c\u00f4ng vi\u1ec7c\/ cu\u1ed9c s\u1ed1ng chung.<\/p>\n\n\n\n
4. H\u1ecfi xem h\u1ecd c\u00f3 g\u1eb7p kh\u00f3 kh\u0103n g\u00ec c\u1ea7n tr\u1ee3 gi\u00fap trong t\u00ecnh hu\u1ed1ng \u0111\u00e3 di\u1ec5n ra \u0111\u00f3?<\/p>\n\n\n\n
5. G\u1ee3i \u00fd v\u00e0 b\u00e0n lu\u1eadn c\u00f9ng nhau 1 gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p nh\u1ea5t \u0111\u1ec3 c\u1ea3i thi\u1ec7n v\u1ea5n \u0111\u1ec1.<\/p>\n\n\n\n
![\"\ud83d\udce5\"](\"https:\/\/static.xx.fbcdn.net\/images\/emoji.php\/v9\/t5b\/2\/16\/1f4e5.png\")
\u0110\u00e2y l\u00e0 1 v\u00ed d\u1ee5 gi\u00fap b\u1ea1n d\u1ec5 h\u00ecnh dung h\u01a1n: Trong t\u00ecnh hu\u1ed1ng nh\u00e2n vi\u00ean \u0111\u00e3 l\u00e0m sai m\u1ed9t ph\u1ea7n trong quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng. B\u1ea1n l\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd, b\u1ea1n s\u1ebd g\u00f3p \u00fd:<\/p>\n\n\n\n
“(1)T\u00f4i mu\u1ed1n g\u00f3p \u00fd v\u1edbi em m\u1ed9t ch\u00fat \u0111\u1ec3 l\u1ea7n t\u1edbi kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y y\u00ean t\u00e2m h\u01a1n khi l\u00e0m vi\u1ec7c v\u1edbi team m\u00ecnh.(2) T\u00f4i s\u1ebd chia s\u1ebb c\u1ea3 \u0111i\u1ec3m em l\u00e0m t\u1ed1t v\u00e0 \u0111i\u1ec3m c\u1ea7n c\u1ea3i thi\u1ec7n. Em mu\u1ed1n nghe c\u00e1i n\u00e0o tr\u01b0\u1edbc? (3) H\u00f4m qua, \u1edf b\u01b0\u1edbc x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng, em qu\u00ean ch\u01b0a g\u1eedi email x\u00e1c nh\u1eadn cho kh\u00e1ch. V\u00ec thi\u1ebfu b\u01b0\u1edbc n\u00e0y, kh\u00e1ch g\u1ecdi l\u1ea1i nhi\u1ec1u l\u1ea7n \u0111\u1ec3 h\u1ecfi, h\u1ecd kh\u00e1 lo l\u1eafng. (4) Khi g\u1eedi email cho kh\u00e1ch em c\u00f3 g\u1eb7p kh\u00f3 kh\u0103n hay v\u01b0\u1edbng m\u1eafc g\u00ec kh\u00f4ng? (5) Chi\u1ec1u nay m\u00ecnh th\u1eed t\u1ea1o s\u1eb5n m\u1eabu email x\u00e1c nh\u1eadn, \u0111\u1ec3 khi c\u00f3 \u0111\u01a1n m\u1edbi th\u00ec ch\u1ec9 c\u1ea7n b\u1ea5m g\u1eedi trong v\u00f2ng 5 ph\u00fat. Em th\u1ea5y th\u1ebf n\u00e0o?”<\/p>\n\n\n\n
N\u00f3i chung, m\u1ed9t th\u00f4ng \u0111i\u1ec7p minh b\u1ea1ch \u0111\u00fang l\u00fac, ch\u00e2n th\u00e0nh \u0111\u00e1ng tin h\u01a1n b\u1ea5t k\u1ef3 k\u1ef9 thu\u1eadt n\u00e0o – v\u00ec m\u1ee5c ti\u00eau c\u1ee7a g\u00f3p \u00fd l\u00e0 thay \u0111\u1ed5i, ch\u1ee9 kh\u00f4ng ph\u1ea3i m\u00e0n tr\u00ecnh di\u1ec5n k\u1ef9 thu\u1eadt giao ti\u1ebfp.<\/p>\n\n\n\n
Ngo\u00e0i 5 b\u01b0\u1edbc \u0111\u1ec3 g\u00f3p \u00fd c\u1ee7a t\u00f4i \u0111\u1ec1 xu\u1ea5t, b\u1ea1n c\u00f2n c\u00f3 c\u00e1ch g\u00f3p \u00fd hi\u1ec7u qu\u1ea3 n\u00e0o n\u1eefa ? T\u00f4i r\u1ea5t mu\u1ed1n \u0111\u01b0\u1ee3c nghe \u00fd ki\u1ebfn t\u1eeb b\u1ea1n. ![\"\ud83e\udd32\"](\"https:\/\/static.xx.fbcdn.net\/images\/emoji.php\/v9\/tf\/2\/16\/1f932.png\")
<\/p>\n","protected":false},"excerpt":{"rendered":"
V\u00ec sao \u201ck\u1ef9 thu\u1eadt g\u00f3p \u00fd b\u00e1nh Sandwich\u201d kh\u00f4ng ngon nh\u01b0 ng\u01b0\u1eddi ta t\u01b0\u1edfng? C\u00f3 c\u00e1ch n\u00e0o g\u00f3p \u00fd hi\u1ec7u qu\u1ea3 h\u01a1n kh\u00f4ng? \u2026Kho\u1ea3ng cu\u1ed1i nh\u1eefng n\u0103m 90, ba c\u1ee7a […]<\/p>\n","protected":false},"author":1,"featured_media":731,"comment_status":"open","ping_status":"open","sticky":false,"template":"single-with-left-sidebar","format":"standard","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"categories":[6],"tags":[],"class_list":["post-730","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-viet-tan-man"],"_links":{"self":[{"href":"https:\/\/chuyengiatamlyhoanghanh.tamlymienhaidang.com\/index.php\/wp-json\/wp\/v2\/posts\/730","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chuyengiatamlyhoanghanh.tamlymienhaidang.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chuyengiatamlyhoanghanh.tamlymienhaidang.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chuyengiatamlyhoanghanh.tamlymienhaidang.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chuyengiatamlyhoanghanh.tamlymienhaidang.com\/index.php\/wp-json\/wp\/v2\/comments?post=730"}],"version-history":[{"count":1,"href":"https:\/\/chuyengiatamlyhoanghanh.tamlymienhaidang.com\/index.php\/wp-json\/wp\/v2\/posts\/730\/revisions"}],"predecessor-version":[{"id":733,"href":"https:\/\/chuyengiatamlyhoanghanh.tamlymienhaidang.com\/index.php\/wp-json\/wp\/v2\/posts\/730\/revisions\/733"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chuyengiatamlyhoanghanh.tamlymienhaidang.com\/index.php\/wp-json\/wp\/v2\/media\/731"}],"wp:attachment":[{"href":"https:\/\/chuyengiatamlyhoanghanh.tamlymienhaidang.com\/index.php\/wp-json\/wp\/v2\/media?parent=730"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chuyengiatamlyhoanghanh.tamlymienhaidang.com\/index.php\/wp-json\/wp\/v2\/categories?post=730"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chuyengiatamlyhoanghanh.tamlymienhaidang.com\/index.php\/wp-json\/wp\/v2\/tags?post=730"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}